Dear Commonwealth Bank,
I really appreciated the fact that when you visited that big American ad agency with those two or three dickheads with the pencil moustaches, you kept true to the Australian spirit and poo-pooed their zany ideas about customer service. You seemed like just the kind of bank that would be smart enough to implement a few simple customer service ideas.
However, I am a little troubled that you continue to use the same ad agency dickheads who continue to give the same type of clown-shit crazy suggestions which you never use. It's been at least two or three years now and you don't seem to be getting the picture. I don't believe you're that smart after all. In your latest commercial, you show one of your rep's seven-year-old son coming up with the ideas.
Here's an idea: going to that same ad agency all these year makes you look foolish.
Yours,
A credit union customer
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An explanation of The Joy Division Litmus Test
Although it may now be lost in the mysts of thyme, the poll below is still relevant to this blog. In the winter of 2008, Mele and I went to live in Queensland. In order to survive, I bluffed my way into a job at a Coffee Club.
It was quite a reasonable place to work: the hours were regular, the staff were quite nice, it wasn't particularly taxing on my brain.
There were a few downsides: In the six weeks or so that I worked there, there was about a 90% staff turnover (contributed to by my leaving). This wasn't seen as a result of the low pay, the laughability of staff prices or the practice of not distributing tips to staff, rather it was blamed on the lack of work ethic among Bribie Island's youth.
However, one of the stranger aspects of the cultural isolation that touched our lives during our time "up there" was the fact that nobody at my work had heard of the band Joy Division.
The full explanation is available here.
But please, interact a little further and vote in my ongoing poll. The results are slowly mounting up, proving one thing: people read this blog are more well-informed about Joy Division than anyone who works at the Coffee Club on Bribie Island.
It was quite a reasonable place to work: the hours were regular, the staff were quite nice, it wasn't particularly taxing on my brain.
There were a few downsides: In the six weeks or so that I worked there, there was about a 90% staff turnover (contributed to by my leaving). This wasn't seen as a result of the low pay, the laughability of staff prices or the practice of not distributing tips to staff, rather it was blamed on the lack of work ethic among Bribie Island's youth.
However, one of the stranger aspects of the cultural isolation that touched our lives during our time "up there" was the fact that nobody at my work had heard of the band Joy Division.
The full explanation is available here.
But please, interact a little further and vote in my ongoing poll. The results are slowly mounting up, proving one thing: people read this blog are more well-informed about Joy Division than anyone who works at the Coffee Club on Bribie Island.
And here's another idea - just *why* is the seven year old kid sitting in a US boardroom?
ReplyDeleteGROSS mis-use of company funds, travel privileges and denying the child an education! (yep, I'm still annoyed that Love Chunks didn't write that Ministerial asking to take me with him to France)
B-B-B-B-BASKETBALL
ReplyDeletethe bit i hate most is, they don't really achieve all those things in the ads that they say they want
"the customer's needs come first"
bullshit. Making shit loads of money comes first
Kath - Yeah, you'd think they'd spring for some babysitting.
ReplyDeleteKiki - And they're even failing at making shitloads of bucks. That fancy American ad agency can't be cheap ...
Banks? Customer service?
ReplyDelete